Customer Policy

Shipping, Return & Refund Policy

Everything you need to know about delivery, returns, and refunds — all in one place.

Effective Date: 01 January 2026

📦

We deliver across Bangladesh and want every order to be a smooth experience. Please read this policy carefully before placing your order.

Shipping & Delivery

We deliver across Bangladesh with reliable courier partners.

⏱ Delivery Time

🏙️ Inside Dhaka 1–2 Days

🚚 Outside Dhaka 2–3 Days

💰 Delivery Charge

📍 Inside Dhaka ৳60

🛣️ Outside Dhaka ৳100

ℹ️

Delivery time may vary due to courier delays, public holidays, or weather conditions.

Order Processing

Orders are processed within 24 hours of placement. A confirmation call or SMS may be made before dispatch to verify your order details.

Cash on Delivery

Cash on Delivery (COD) is available in most areas across Bangladesh. Please prepare the exact amount when receiving your order to ensure smooth delivery.

Order Cancellation

✓ Before Dispatch

Cancellation allowed
No charges apply
Quick refund if prepaid

✕ After Dispatch

Cancellation not guaranteed
Delivery charge may apply
Refusal may incur fees

We may also cancel orders due to:

Stock unavailability or supply issues
Incorrect or incomplete customer information
Suspicious or fraudulent activity

Return Policy

✓ Returns Accepted

Product is damaged or wrong
Unused & unopened
Requested within 7 days
Original packaging intact

✕ Not Eligible

Used or opened products
Change of mind
Damaged by misuse
Missing original packaging

⚠️

For health and hygiene reasons, opened or used supplements cannot be returned under any circumstances.

Return Process

Contact us within 7 daysReach us via Messenger, phone, or email immediately after receiving the issue.

Provide order details + photosShare your order number and clear photos of the defective or wrong product.

Approval before returnOur team will review your request and approve it before any return shipment.

Refund Policy

Refunds are processed after the returned product is inspected and approved.

💳

Online PaymentRefunded via original payment method

💵

Cash on DeliveryRefunded via mobile banking or bank transfer

⏱ Processing time: 3–7 working days after approval

Replacement Policy

For damaged or incorrect products, we may offer a replacement as an alternative to a refund — subject to stock availability. Our team will discuss the best option with you when processing your request.