Privacy & Data Protection

Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

Effective Date: 01 January 2026
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Welcome to Be Healthy BD (behealthybd.com). We are committed to protecting your privacy and handling your personal data with care, transparency, and respect. Please read this policy carefully to understand our practices.
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SecureIndustry-standard protection
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No Card StorageWe never save payment data
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TransparentClear data practices
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Your RightsFull control over your data
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Data Collection
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Information We Collect

To provide our services smoothly, we collect the following types of information:

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Personal InformationName, phone number, email address (if provided)
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Delivery InformationBilling & shipping address, delivery instructions
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Order DetailsProducts purchased, order history, preferences
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Device & Browsing DataIP address, browser type, cookies, analytics data
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We only collect information that is necessary for processing your orders and improving your experience on our website. We do not collect sensitive personal information like government IDs or biometric data.
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Data Usage
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How We Use Your Information

We use the information we collect for the following purposes:

  • Process and deliver your orders accurately and on time
  • Contact you for order confirmations, updates, and support
  • Respond to your inquiries and provide customer assistance
  • Improve our website, products, and overall service quality
  • Send you promotional offers, discounts, and product updates (only if you opt in)
  • Detect, prevent, and address fraud or technical issues
  • Comply with legal obligations when required

We will never:

  • Sell your personal information to third parties
  • Send spam or unsolicited marketing messages
  • Share your data with anyone outside of necessary service partners
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Payment & Security
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Payment Security

We do not store any card numbers, CVV codes, or sensitive payment information on our servers.

When online card payment becomes available, all transactions will be processed through trusted, certified third-party payment gateways using industry-standard encryption (SSL/TLS).

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For Cash on Delivery and bKash/Nagad payments, no payment data is collected or stored by our website at all.
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Data Protection

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure HTTPS/SSL encryption across our website
  • Restricted access to customer data β€” only authorized personnel
  • Regular security updates and monitoring
  • Safe storage practices and password-protected systems
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While we work hard to protect your data, please remember that no online system is 100% secure. We cannot guarantee absolute security, but we will notify you promptly in the unlikely event of any data breach.
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Sharing & Third Parties
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Third-Party Services

To deliver your orders and run our business, we share only the necessary information with trusted partners:

🚚 Delivery Partners RedX and other couriers for order delivery
πŸ’³ Payment Providers Secure gateways for online transactions
πŸ“Š Analytics Tools Website performance & user experience tools
πŸ“± Marketing Platforms Facebook, Google for advertising (anonymized)
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We share only the minimum data required for each service to function. Our partners are bound by confidentiality and data protection obligations.
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Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies help us:

  • Remember your preferences and shopping cart items
  • Understand how visitors use our site to improve performance
  • Show relevant product recommendations
  • Display targeted advertising on platforms like Facebook
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You can disable or manage cookies through your browser settings at any time. Note that disabling cookies may affect some website functionality, like maintaining your shopping cart.
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Your Rights
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Your Rights Over Your Data

You have the following rights regarding your personal information:

πŸ‘οΈ Right to Access Request a copy of the data we hold about you
✏️ Right to Correction Update any inaccurate or incomplete information
πŸ—‘οΈ Right to Deletion Request removal of your personal data
πŸ”• Right to Opt-Out Unsubscribe from marketing communications anytime

To exercise any of these rights, simply contact us using the details below. We'll respond within a reasonable timeframe.

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Additional Information
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Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

For products intended for children's health, an adult parent or guardian must place the order on their behalf.

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Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Order data: Kept for record-keeping and to process returns or warranty claims
  • Account information: Retained while your account is active
  • Marketing data: Until you opt out or request deletion
  • Legal compliance data: As required by applicable laws

When data is no longer needed, it is securely deleted or anonymized.

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Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be posted on this page with the new effective date.

For significant changes, we may also notify you via email or a notice on our website. We recommend reviewing this policy periodically.

Questions or Concerns?

If you have any questions about this Privacy Policy or want to exercise your data rights, please reach out β€” we're here to help.

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AddressZakir Hossain Road, Mohammedpur, Dhaka
By using Be Healthy BD, you acknowledge that you have read and understood this Privacy Policy. Effective 01 January 2026.