Frequently Asked Questions

You can order through any of these convenient channels:

• Website: behealthybd.com — browse, add to cart, and check out anytime
• Messenger (Be Healthy BD): m.me/behealthybd
• Messenger (Be Healthy Bangladesh): m.me/behealthybangladesh
• WhatsApp / Phone: 01886641925

Messenger is usually our fastest channel for response and order placement.

We currently accept:

• Cash on Delivery — pay when your order arrives
• bKash / Nagad (manual mobile banking transfer)

Online card payment will be added soon after our payment gateway activation.

Yes! Cash on Delivery (COD) is available in most areas across Bangladesh — both inside and outside Dhaka.

Please prepare the exact amount when receiving your order to ensure smooth delivery.

After placing your order, you'll receive confirmation in one of these ways:

• Order confirmation email or SMS (if provided)
• A confirmation call or message from our team within 24 hours
• Order summary visible in your account on our website

If you don't hear from us within 24 hours, please reach out via Messenger or call to verify.

Yes — before dispatch. Orders can be freely cancelled or modified before they are shipped. Just contact us via Messenger or phone as soon as possible.

After dispatch, cancellation is not guaranteed and delivery charges may apply if you refuse the order.

Yes, 100% authentic ✅

All our products are genuine and imported directly from the USA. We carry well-known international brands including:

Nature's Bounty Sports Research Vital Proteins Life Extension Micro Ingredients MegaFood Carlyle Qunol 21st Century + many more

You can verify authenticity by checking the lot number, barcode, and brand seal on the product packaging.

Our products are FDA-regulated supplements from reputable US manufacturers. When used as directed on the product label, they are generally safe for healthy adults.

However, please:

• Always read the label and follow the recommended dosage
• Consult a doctor if you have any medical condition, are pregnant, nursing, or taking medications
• Stop use and consult a doctor if you experience any unusual reactions
• Keep out of reach of children unless specifically formulated for kids

We stock fresh inventory regularly imported from the USA. Every product comes with a clear expiry date printed on the packaging.

You can check the expiry date directly on the bottle/box before opening. If you ever receive a product close to expiry, please contact us immediately for a replacement.

Products are stored in cool, dry conditions to preserve quality and effectiveness.

Effectiveness depends on several factors including your specific health needs, dosage, consistency, lifestyle, and overall diet. Most supplements show results when taken regularly over 4–8 weeks.

For best results:

• Take the supplement consistently as directed
• Maintain a balanced diet and healthy lifestyle
• Be patient — supplements support your body, they're not instant fixes
• Consult a healthcare provider for personalized advice

If you're unsure which product is right for you, feel free to message us — we'll do our best to help guide you based on your needs.

Yes! We offer 800+ health & wellness products across multiple categories:

• Multivitamins for men, women, kids, and seniors
• Vitamin D3 + K2, B-Complex, Vitamin C
• Calcium, Magnesium, Zinc & Joint Support
• Hair, Skin & Nail (Biotin, Collagen)
• Omega-3 Fish Oil & other oils
• Heart, Nerve & Brain Support
• Immune Support
• Energy, Stamina & Sleep Support
• Digestion & Colon Health
• Thyroid & Diabetes Support
• Weight Management & Height Support

Browse all categories on our website.

Yes, on a case-by-case basis. We can offer general guidance based on your needs (for example, "I want something for hair fall" or "I'm looking for daily multivitamin").

Just message us on Messenger or call 01886641925 with your concerns, and we'll suggest suitable products from our range.

Many supplements can be taken together, but some may interact with each other or with medications. For example:

• Calcium and iron should ideally be taken at different times
• Some supplements work better with food, others on an empty stomach
• Blood thinners may interact with Vitamin K, Omega-3, and certain herbs

If you take prescription medication or plan to combine multiple supplements, we strongly recommend consulting a doctor or pharmacist first.

• Inside Dhaka: 1–2 days
• Outside Dhaka: 2–3 days

Delivery time may vary slightly due to courier delays, public holidays, or weather conditions.

• Inside Dhaka: ৳60
• Outside Dhaka: ৳100

The delivery charge is added at checkout and clearly shown before you confirm your order.

Yes, we deliver across all 64 districts of Bangladesh through reliable courier partners.

If you're unsure about delivery to a specific remote area, message us with your location and we'll confirm whether delivery is available.

Tracking your order is easy:

• RedX deliveries: If your order is dispatched through RedX, you'll automatically receive an SMS with a live tracking link — just tap the link to follow your parcel in real time.
• Other couriers: Message us on Messenger with your order number and we'll share the tracking details with you.
• Account dashboard: Log into your account on our website to view your order status anytime.

Orders are processed within 24 hours of placement. After processing, your order is dispatched and the delivery clock begins.

You may receive a confirmation call or SMS before dispatch to verify order details.

Yes, but only under specific conditions. We accept returns when:

• Product is damaged or wrong upon delivery
• Product is unused and unopened
• Reported within 7 days of delivery
• Original packaging is intact

Once your return is approved and product is inspected:

• Online payments: refunded via the original payment method
• Cash on Delivery: refunded via mobile banking (bKash/Nagad) or bank transfer

Processing time: 3–7 working days after approval.

If you receive a damaged or wrong product:

• Contact us within 7 days via Messenger or phone
• Share clear photos of the issue and your order number
• We'll review your request and approve replacement or refund

Whenever possible, please check the package condition in front of the delivery person and report any visible damage immediately.

We're available through multiple channels:

• Phone / WhatsApp: 01886641925
• Email: [email protected]
• Messenger (Be Healthy BD): m.me/behealthybd
• Messenger (Be Healthy Bangladesh): m.me/behealthybangladesh
• Website: behealthybd.com

Messenger is typically our fastest response channel.

We respond to messages and calls during regular business hours, typically 11 AM – 6 PM (Bangladesh Standard Time), 7 days a week.

Messages received outside these hours will be answered the next morning.

No problem! We're happy to help with any other questions. Just reach out through any of our contact channels — Messenger is fastest.

Our team aims to respond to all inquiries within a few hours during business hours.